NurturePaws™ Refund & Returns Policy

Last updated: August 2026

At NurturePaws™, your satisfaction and your dog's comfort are our top priorities.

We stand behind our products and want every dog parent to feel confident with their purchase. That's why every NurturePaws™ order is backed by our 90-Day Happy Dog Guarantee.

If you are not completely satisfied with your purchase, please contact our customer support team within 90 days of receiving your order, and we will work with you to make it right.

Returns

To be eligible for a return:

• Your request must be submitted within 90 days of delivery.
• The product must be in reasonable condition.
• Proof of purchase is required.

To start a return, please contact:

support@nurturepaws.com

Please do not send your order back without contacting our support team first.

Refunds

Once your return request has been approved and processed, refunds will be issued to your original payment method.

Please allow your bank or payment provider additional time to process the refund.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

• Your order number
• Photos of the issue
• A description of the problem

We will review your request and provide a solution as quickly as possible.

Exchanges

If you need a different color or replacement item, please contact our support team and we will assist you.

Important Notes

NurturePaws™ products are designed to support your dog's everyday comfort and protection. Individual experiences may vary depending on factors such as environment, pet habits, and existing conditions.

For specific concerns about your dog's health or sensitivities, we recommend consulting your veterinarian.

Thank you for trusting NurturePaws™ with your best friend.